SHIPPING & REFUNDS
✈️ Shipping Policy
We ship worldwide (with a few exceptions — see below) and strive to dispatch all orders within 5-7 days.
🌍 Where do we ship?
We currently ship to most countries around the globe, except the following due to shipping restrictions:
- Bahamas
- Yemen
- Cuba
- Iran
- Sudan
- Syria
📦 Processing Time:
All orders are prepared and packed within 15 business days. During peak periods (e.g., holiday seasons), processing may take slightly longer.
🕐 Shipping Time Estimates:
- Standard Shipping: 7–20 business days
🔎 Tracking Info:
You’ll receive a tracking number via email once your order has been shipped.
⚠️ Note:
Please expect delays during major holidays (especially in Nov–Dec) due to high volume with our courier partners.
🚚 Free Shipping
We offer FREE standard shipping on all orders over $79.99 USD!
No code needed — the discount is automatically applied at checkout.
Please note: shipping methods and costs may vary slightly depending on your destination.
🙅 Refund & Return Policy
Because of the mystery nature of our products, we do not offer returns or exchanges. Every scoop is a surprise, and that's part of the fun! 💕
However, we want you to be happy — if you receive an item that is damaged, missing, or incorrect, contact us within 48 hours of delivery. We will happily send a free replacement or offer another resolution.
📝 Order Changes & Cancellations
- Wrong address or info? Contact us within 2 hours of placing your order to make corrections.
- Need to cancel? You may cancel your order within 24 hours. After that, cancellation may not be possible as your order may already be in production or packed.
📬 Need Help?
We’re here to help!
Email us anytime at info@zenandhealing.com — we’ll get back to you as quickly as we can.